Approval Status Shows No Approvals Pending But Quote Status Still Shows Pending Approval (Doc ID 1948073.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

A user submits a quote for approval and the quotes progresses through the approvals and complete.

When the quote is opened again, the Status still shows as 'Pending Approval', but the Approval Status of the quote shows'No approvals pending' under the 'Approvals' tab. In addition, the quote does not transition steps as expected.

The quote history of the approval is as below:

Cause

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