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Http 500 Error on Reconfigure, but No Error Present in logs (Doc ID 1950018.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2013 Winter and later
Information in this document applies to any platform.

Symptoms

When attempting to reconfigure a model from an existing quote after a site restart, an HTTP 500 error occurs, but there are no errors in the error logs.

Reconfigure was working as expected prior to the site restart. No deployments were done within several hours prior to the site restart.

This issue will present itself after a site restart for existing quotes transitioning from commerce to config.

New quotes created after the restart are not usually affected by this issue

Cause

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