"Unknown Error Unknown Exception." Error Shows When Quote is Moved to Next Step by An Action (Doc ID 1950335.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When a user clicks an action on a quote that transitions the quote to the next step, the following error message is recieved:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 20XX-XX-XX XX:XX:XX.
Unknown Error
Unknown Exception.
Can't overwrite cause  

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 20XX-XX-XX XX:XX:XX.
Unknown Error
Unknown Exception.
null

  

 

Cause

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