Welcome Message In Calls Not Heard (Doc ID 1951036.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Welcome message in calls

When the connection is established the "welcome greeting" is not heard by the caller.

EXPECTED BEHAVIOR
-----------------------
When the call connection is established, the welcome message is heard shortly after.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. go to the customer website
2. click on the "Click to Call" invite found on the webpage
3. enter the phone number on the GUI


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, callers do not hear the "welcome message" shortly after call is established.

Cause

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