What is the Difference between Live Help responses and categories?
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
I have an Agent that is having an issue with Chats and have 3 things I need some help with please.
They clicked on the “sales +” and as you see from image there was nothing that dropped down.
Sometimes they populate and sometimes they dont. Could that just be an issue with the Client?
Sometimes the "dispositions" populates and sometimes it doesn't.
I then clicked on “dispositions +” and as you see below it gave me options to choose from . this should be the same with the “Sales” folder. But the Sale's folder is showing blank?
How do we configure the values of the dispositions? I can't find it.
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