Error while integrating Siebel with SRM

(Doc ID 1951819.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : Engage via Workflow & Automation > Plugins

When trying to integrate Siebel with SRM, there is an error message received - Invalid Credentials.

Invalid Credentials

The issue can be reproduced at will with the following steps:
1. Go to Workflow & Automation -> Plugins
2. Add Siebel URL Identifier, username & Password
3. Press Save button.

The issue has the following business impact:
Due to this issue, the production Go-Live for the customer is affected


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