Custom Live Help Pre-chat page showing closed during operating hours for Live Help On Demand. (Doc ID 1952051.1)

Last updated on DECEMBER 08, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Custom Live Help Pre-chat page showing closed during operating hours for Live Help On Demand.

Business Impact:
Expectation is that the during business hours message to show when queue is closed during business hours.

Cause

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