My Oracle Support Banner

User Provisioning Fails With Error: Unknown Failure in IDM System During Add User Request. (Doc ID 1952069.1)

Last updated on MAY 07, 2017

Applies to:

Oracle Fusion Application Toolkit - Version to [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


8 user provisioning requests fail in fusion application with error code null,HCM-SPML-0021 error description null,Unknown Failure in IDM System during Add User Request. Contact your System Administrator.
  o In OIM, 1 of these requests failed with error IAM-3010201:LDAP create event failed : Operations Error:Operations Error
  o Other 7 failed with error IAM-3010201:LDAP create event failed : LDAP Error 2 : Request: 2 cancelled:LDAP Error 2 : Request: 2 cancelled

Steps to reproduce the issue:

1. Load a batch of users into fusion application
2. Run Send Pending LDAP Requests process
You will see some failure in user provisioning


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.