User Provisioning Fails With Error: Unknown Failure in IDM System During Add User Request. (Doc ID 1952069.1)

Last updated on MAY 07, 2017

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.7.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

8 user provisioning requests fail in fusion application with error code null,HCM-SPML-0021 error description null,Unknown Failure in IDM System during Add User Request. Contact your System Administrator.
  o In OIM, 1 of these requests failed with error IAM-3010201:LDAP create event failed : Operations Error:Operations Error
  o Other 7 failed with error IAM-3010201:LDAP create event failed : LDAP Error 2 : Request: 2 cancelled:LDAP Error 2 : Request: 2 cancelled




Steps to reproduce the issue:

1. Load a batch of users into fusion application
2. Run Send Pending LDAP Requests process
You will see some failure in user provisioning

Cause

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