Unable to See CRM Users List after Enabling the Internal Queue

(Doc ID 1952165.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

I have recently enabled the Process Activity Queue (PAQ) or Internal Queue on my Eloqua instance. However, when I go to Settings  > Platform Extensions : Integration > Configuration > Configuration > Manage CRM System Users, I cannot see my CRM Users. Under CRM System Users, all I see is Default Internal Queue User.

    

Cause

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