Picklists: Value Displayed in Picklist Field Under Contact Records Is Not a Picklist Value

(Doc ID 1952180.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


When exporting a segment or going to a contact field that uses a picklist under Settings  > Database Setup > Fields & Views > select the desired field > View Field Population Details, I noticed that there are field values under the contact field that fall outside of the picklist. I thought that the contact field could only hold values within its associated picklist. How is it possible that there are values outside of my picklist values?

(In E9: Evaluate > Database Management > Contacts > Fields > select the desired field > Contact Fields on the top-right > View Field Details)


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