History Tab Is Refreshed When Chat/Call/Email Transferred To Another Department (Doc ID 1952879.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Product: Live Help On-Demand, Email Infrastructure
Version: N/A

History tab is blank on the agent console

When a chat/cal/email is transferred from one department to another, we see the history logs getting reset and starting as a new incident. Is there a settings in Live Help On-Demand that would allow the History tab to persist when chat/call is transferred to another department?

Solution

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