TCC & WebServices API: Unable to Connect or Ping the Zone Due To TLS Handshake Failure
(Doc ID 1953262.1)
Last updated on MAY 28, 2021
Applies to:Oracle Taleo Recruiting Cloud Service - Version 15B and later
Oracle Taleo Onboarding Cloud Service - Version 15B and later
Oracle Taleo Platform Cloud Service - Connect - Version 15B and later
Information in this document applies to any platform.
A previously working TCC suddenly experiences connection issues with the zone 100% of the time. The integration fails on the first step that involves a communication with the zone (e.g., Prepare Last Run Date , Send, etc...)
The monitor file shows:
Customer custom application utilizing Taleo WebServices API in their code fails to connect and has error involving certificate, handshake or other actions associated with a HTTPS handshake, similar to the above TCC errors.
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