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TCC & WebServices API: Unable to Connect or Ping the Zone Due To TLS Handshake Failure (Doc ID 1953262.1)

Last updated on MARCH 31, 2023

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15B and later
Oracle Taleo Onboarding Cloud Service - Version 15B and later
Oracle Taleo Platform Cloud Service - Connect - Version 15B and later
Information in this document applies to any platform.

Symptoms

A previously working TCC suddenly experiences connection issues with the zone 100% of the time.  The integration fails on the first step that involves a communication with the zone (e.g., Prepare Last Run Date , Send, etc...)

The monitor file shows:

 

Customer custom application utilizing Taleo WebServices API in their code fails to connect and has error involving certificate, handshake or other actions associated with a HTTPS handshake,  similar to the above TCC errors.  

Cause

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In this Document
Symptoms
Cause
Solution
References


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