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Severity Levels of SRs (Doc ID 1953627.1)

Last updated on APRIL 06, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Goal

The purpose of this document is to explain the different Severity levels for Oracle Cloud CPQ support Service Requests.  When creating an SR, it would be best to consult this document and label the severity accordingly.

Solution

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In this Document
Goal
Solution
 Service Request Severities
 SR Handling through the HUB


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