Severity Levels of SRs
(Doc ID 1953627.1)
Last updated on MARCH 03, 2020
Applies to:Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.
The purpose of this document is to explain the different Severity levels for Oracle Cloud CPQ support Service Requests. When creating an SR, it would be best to consult this document and label the severity accordingly.
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In this Document
|Service Request Severities|
|SR Handling through the HUB|