New User Unable to Login to Database Cloud Schema Service / My Services Pages

(Doc ID 1955489.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Database Cloud Service - S5 - Version N/A and later
Oracle Database Cloud Service – S20 - Version N/A and later
Oracle Database Cloud Service – S50 - Version N/A and later
Information in this document applies to any platform.

Goal

A new user has been added and has been defined as administrator for:
o https://myaccount.cloud.oracle.com/mycloud/faces/dashboard.jspx
o support.oracle.com.

However this user is not able to login to either the My Services pages or the APEX related service:
https://cloudservice-myidentitydomain.db.us2.oraclecloudapps.com/apex/

What is causing this failure?
 

Solution

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