My Oracle Support Banner

New User Unable to Login to Database Cloud Schema Service / My Services Pages (Doc ID 1955489.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Cloud Schema Service - S20 - Version N/A and later
Oracle Database Cloud Schema Service - S50 - Version N/A and later
Information in this document applies to any platform.

Goal

A new user has been added and has been defined as administrator for:
o https://myaccount.cloud.oracle.com/mycloud/faces/dashboard.jspx
o support.oracle.com.

However this user is not able to login to either the My Services pages or the APEX related service:
https://cloudservice-myidentitydomain.db.us2.oraclecloudapps.com/apex/

What is causing this failure?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.