Using STS authentication the First Run Assistant Does Not Launch and Error "message:ID3082: The request scope is not valid or is unsupported." appears. (Doc ID 1955715.1)

Last updated on NOVEMBER 20, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Security

After completing STS login to Sales Cloud for Outlook, the First Run Assistant is not launching instead the following error occurs:

ERROR
-----------------------
Oracle Sales Cloud for Outlook: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0099
@@@@message:ID3082: The request scope is not valid or is unsupported.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure STS authentication
2. Launch Outlook
3. Enter STS login details and click OK
4. First Run Assistant does not launch.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch First Run Assistant.


Cause

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