Documents Not Showing Up In Desktop Sync Manager

(Doc ID 1956581.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When using Oracle Desktop Sync Manager 14.1.51.33 on a Windows 7 64-bit workstation, users are seeing the sync manager sync'ing the folders and files the user added, but the folders/files added by others to shared folders are not sync'ing.  The cloud browser inteface however shows the updates.  

Cause

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