Problem Of Leads Assignment From Outlook (Doc ID 1956596.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal



In Outlook the on the Leads creation page, there is no owner field only the Sales Team field.


 1. Is there a way that outlook can be extended so that the Sales Team field is left blank when users start a new leads ?


 2. Customer is using the Sales Team field because the Owner field is not available in Outlook - is the owner field likely to be added to Lead creation in Outlook?
 

Solution

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