Rule To Run At Different Hours (Doc ID 1956931.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : N/A version, Chat Infrastructure

Rule Creation Inquiry

Is it possible to create a rule and associate 2 different links to it? Our vision is to have certain chats sent to one department for a set of hours and then once that department closes have it redirected to another department to service.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms