[SUI] Need Ability To Change The Owner Of An Appointment (Doc ID 1957503.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.9.0.0 and later
Oracle Fusion Common CRM - Version 11.1.9.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.1.0 version, Common

ACTUAL BEHAVIOR
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[SUI] Can't change the owner of an appointment

We can change the owner of an appointment if we open the appointment from the account but not from the calendar. Please see attached videos.
the issue is also occuring on appointment when you try to change the primary contact. It only occurs when you do the modifications from the calendar and not from the account.


EXPECTED BEHAVIOR
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We should be able to open an appointment and change the owner or primary contact from within the calendar.
It only works from within the account.

STEPS
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The issue can be reproduced at will with the following steps:
1. In SUI go to Activities icon > Calendar tab.
2. Select an appointment from the calendar and the Edit Appointment page will open.
3. In the "Related Items" section, you will see an owner. Select the drop down there and then click "search."
4. Enter the First Name and "%", then click Search.
5. Application kicks you back to the Edit Appointment page with no changes made.
6. Sake issue if you try to change the Primary Contact.

BUSINESS IMPACT
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The issue has the following business impact:

 

Cause

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