IS Chat Link does not display when Agents are Logged in but Unavailable. (Doc ID 1957747.1)

Last updated on DECEMBER 30, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

IS Chat Link does not display when Agents are Logged in but Unavailable.

Business Impact:
We would like the button to display during business hours even though Agents are unavailable.

Cause

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