Cannot Find The Customer Created In AR (Billing) In CRM Sales Cloud Screen (Doc ID 1957753.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Fusion Financials Common Module - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.9.2.0 version, Manage Accounts

Cannot find the customer created in AR (Billing) in CRM Sales Cloud screen

We created a customer - both Party and Account - called 'Y Customer from Finance' in AR (Billing) module. We can transact on the newly created customer in AR.

When we try to query the newly created customer from Sales Cloud -> Customers screen, the party wouldn't show-up. We also found that if I search for the customer with "Type" field blanked out, the customer shows-up.


 

Solution

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