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Cannot Find The Customer Created In AR (Billing) In CRM Sales Cloud Screen (Doc ID 1957753.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Financials Common Module - Version and later
Information in this document applies to any platform.


On : version, Manage Accounts

Cannot find the customer created in AR (Billing) in CRM Sales Cloud screen

We created a customer - both Party and Account - called 'Y Customer from Finance' in AR (Billing) module. We can transact on the newly created customer in AR.

When we try to query the newly created customer from Sales Cloud -> Customers screen, the party wouldn't show-up. We also found that if I search for the customer with "Type" field blanked out, the customer shows-up.



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