Live Help Agents Are Unable To Monitor Chats (Doc ID 1957778.1)

Last updated on JANUARY 13, 2015

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

New agents have the Monitor Chat permission assigned but are unable to monitor other agents.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms