Link still showing after hours. Reporting shows that there are missed chats. (Doc ID 1958335.1)

Last updated on JANUARY 02, 2015

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Link still showing after hours. Reporting shows that there are missed chats.

Business Impact:
Customers are expecting to get in and chat with agent. Poor customer experience.

Cause

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