User Have Different Email in Fusion Application and in OIM : Work Email Address Is Not Editable/Changable in NON-HCM Cloud environment (Doc ID 1958699.1)

Last updated on NOVEMBER 04, 2015

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Oracle Fusion Common CRM Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

An user have different email in fusion application and in OIM, customer can not synchronize the user's email across fusion application and OIM


Steps to reproduce:

1. Login fusion application
2. Click Navigator -> Person Management
3. Search and open the user
you can see this user have email1

4. Login OIM console
5. Click Administration
6. Search and open the same user
you can see the user have email2

7. Running Send Pending LDAP Requests process or Retrieve Latest LDAP Changes process in fusion application wont solve the issue

Changes

 This user has been provisioned twice, there are some manual operation to fix the user's data

Cause

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