Account Relationship - Display Entities Which Are Not Directly Related to Customer (Doc ID 1959416.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Trading Community Model Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal

Customer detail page has Relationship link which displays how it is related to other entities. Using this relationship user can relate a customer to another customer, partner or partner contact.

Also, contacts related to the customer are displayed under the customer contacts section, these contacts are also displayed under the relationship section with role as "Person who is a contact for an organization".

 

Requesting enhancement to display only the entities which are not directly related to customer. As customer contacts are already displayed under contacts link, it is not required to display under relationships. Or, this page can be enhanced so that user can configure what entities to display under relationships.

 

Solution

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