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Subscription Management: Subscription Preferences Removed after Email Change Upload (Doc ID 1959515.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


After performing an upload with the import purpose of "Change Email Address", I noticed that under the Preferences tab in my contact record, their subscription preferences have been lost. Is this expected behaviour or is something not working as per design?


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