Subscription Preferences Removed after Email Change Upload
Last updated on FEBRUARY 23, 2016
Applies to:Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.
After performing an upload with the import purpose of "Change Email Address", I noticed that under the Preferences tab in my contact record, their subscription preferences have been lost. Is this expected behaviour or is something not working as per design?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms