How Do I Update or Replace our Live Help Customer Instant Service Chat Client Tracking Code? (Doc ID 1961032.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Integrations

ACTUAL BEHAVIOR
---------------
Obsolete tracking code running

EXPECTED BEHAVIOR
-----------------------
New tracking code should be running

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch a chat
2. Observe obsolete message received when chat enters queue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, extra, invalid tracking messages are being received

Cause

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