"The approval_delegate tag contains an invalid approver" Error Message when Running an Upload to Inactivate Users (Doc ID 1961073.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload a CSV to do a mass update of the user base to inactivate users, an error is generated when attempting to inactivate certain users, causing the upload to fail. However, the users were able to be inactivated manually.


ERROR:
---------
Record : 40
Error : The approval_delegate tag contains an invalid approver.
CSV : {first_name=user1, category=bm_user, status=Inactive, email=user1@xxxx.com, company_name=xxxxxx, action=update, login=user1}


AND

Record : 219
Error : The approval_delegate tag contains an invalid approver.
CSV : {first_name=user2, category=bm_user, status=Inactive, email=user2@xxxx.com, company_name=xxxxxx, action=update, login=user2}



Cause

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