Blank Screen After Signing On In Oracle Sales Cloud (OSC) (Doc ID 1961195.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.8.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Blank screen after signing on in Oracle Fusion Application

EXPECTED BEHAVIOR
-----------------------
The home page with simplified UI must be shown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Using the below url to sign on to OSC:
https://xxxxxxxxxxxxxxxx.oraclecloud.com/customer/faces/CrmFusionHome

once selected it changes to below url which has been bookmarked:
https:///xxxxxxxxxxxxxxxx.oraclecloud.com/oam/server/obrareq.cgi?encquery%3DqRidfITyTuXkvHrZbHCBqSbTffA%2Bc8qm7R1OrkCkXVHOgzItnGFdCYHPSNg7zUqHuNF0UMJm4Xk2WUOuzqOZKZ7ruG%2FDyYhBnyNr0JdjSXxMhUo%2Bxvouf3Cv6P5dGIZOTx3upUpMdGGQXLCJ14TojTSKSpthK%2Br4jBuEnUWCyvdcDXW4n8gR2zr%2F8m0DmQ3IsVTL%2FX6I8KjaV8pyIGui3M8Uz4lVPF7tWcRtuzpvd4qnf17SXF3vfStQ0NQ3CPnFQO9H4hGNwRMEXBXt2t6fjKpeUbe5FQWtf0YQ7ojd%2BwycX8UvjFEe4Ec4B%2FRPwb%2B91gxI52CqRvwGKZ%2BcIYZzi0VSjp2CER8yQJSCz%2BliP1YnW5F1Qdf3qzhpz47RlggiZvSJAFAZCQzx%2BoWyBs9Ebp8k4GL5Hjj34OjBP4EFYclqp5YhsOOxX6lvTdwJeqEbC2o%2FgWe0deIC%2B0Zh7sogCOoeYHca7kqEX0DijfDVopPRNX2hm4auuNw0ZWUNH0ei%20agentid%3DOraFusionApp_11AG%20ver%3D1%20crmethod%3D2

Close the browser and use the bookmark created above to lgoin.
After login the url is redirected to url and shows blank page:
https://xxxxxxxxxxxxxxxx.oraclecloud.com/customer/adfAuthentication?_adf.authenticate=true&_afrLoop=272153543870245
 

Cause

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