Custom Analytics PDF Export Downloading Blank

(Doc ID 1961362.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Analyze

ACTUAL BEHAVIOR
---------------
User reporting that Custom Analytics PDF export is downloading as a blank document.

When trying to download a custom analytics report as a PDF the report downloads blank. 

EXPECTED BEHAVIOR
-----------------------
PDF download should display an image.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Listen and Analyze, then custom analytics.
2. Download custom analytics information in a PDF format.
3. Download will be blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download needed information in PDF format.

Cause

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