Custom Analytics PDF Export Downloading Blank
(Doc ID 1961362.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]Information in this document applies to any platform.
Symptoms
On : NA version, Analyze
ACTUAL BEHAVIOR
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User reporting that Custom Analytics PDF export is downloading as a blank document.
When trying to download a custom analytics report as a PDF the report downloads blank.
EXPECTED BEHAVIOR
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PDF download should display an image.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Listen and Analyze, then custom analytics.
2. Download custom analytics information in a PDF format.
3. Download will be blank.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download needed information in PDF format.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |