PPR Stuck in Status 'Waiting For Payment File Processing' Due To 'Printer name is mandatory' (Doc ID 1961414.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

On : NA version, Manage Payments-Process Payment Files

PPR status is 'Waiting for payment file processing' and there is no Action button. Create Printed Payment Files was run manually and it ended with a status of 'Succeeded', but in to log file there is an error.


ERROR
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"IBY_PAYINSTR_PUB.createPaymentInstructions: Printer name is mandatory if print immediate flag is set to "Y". Aborting".


STEPS
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The issue can be reproduced at will with the following steps:
1. Submit a Payment Process Request and do not check the option to create payment files immediately.
2. Manually run the Create Printed Payment Files process and select the option to Print Now.
3. The process ends in Succeeded status, but the payment files are not generated.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot generate payment files.

Changes

Cause

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