No Results In Modules Like Social Media Mixer & Social Aggregate (Doc ID 1961557.1)

Last updated on FEBRUARY 12, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Content and Apps

ACTUAL BEHAVIOR
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The media doesn't show up in the social media mixer even after all the setting is done.


EXPECTED BEHAVIOR
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After the settings are all in place, the media should show up in the social media mixer module.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Content & Apps -> Views
2. Create a New View by clicking on the New View button, and provide a name to the view
3. Add the module "Social Media Mixer" to the view by dragging it from the left side panel to the main dashboard
4. When the module is added, the pop up is shown to edit the settings.
5. Provide the hashtags or usernames for the social channels according to the business requirements.
6. Change the module layout settings according to the requirements.
7. Click save button.
8. Close the pop up by clicking the 'X' on top right of the pop up box.
The page will refresh to load the module with new settings.
But, the media expected does not show up.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot showcase the demo with the module unless the data shows up on it

Cause

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