Program Builder: Contacts Become Stuck in Program Builder Step after Modification (Doc ID 1961830.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

We have had several contacts stuck in the same program step for several hours and they do not appear to be flowing through the program. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms