"Database Disk Image Is Malformed" Error Received During Outlook Sync (Doc ID 1961999.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On Synchronization

"Database Disk Image is Malformed" error received during Outlook sync

Logs show:


One of our users today reported getting an internal error when attempting to synchronize Outlook with Sales Cloud. The actual error message shown is "Database Disk Image is Malformed". General logs show Outlook shutdown during sync running on 4-May at 19:56 and next sync started showing the above error


ERROR
-----------------------
Database Disk Image is Malformed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run sync

Cause

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