Unable To Generate Custom Reports (Doc ID 1962832.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Reports

Unable to generate a custom report in Live Help


ERROR
-----------------------
Railo 3.3.4.003 Error (expression)

Message key [COMPUTERNAME] doesn't exist in struct (keys:applicationname)
Stacktrace The Error Occurred in
 /opt/local/apache-tomcat-6.0.35/webapps/ROOT/custreps/_common/appError.inc: line 2

1:
2:
3:

4:



 called from/opt/local/apache-tomcat-6.0.35/webapps/ROOT/custreps/isadmin/isreps/application.cfc: line 58





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. log in to Live help > Reports
2. Select any Custom Report


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User is unable to generate any custom report.

Cause

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