Deliverability: Emails from Dedicated IP(s) Are Getting Blocked by Comcast

(Doc ID 1963244.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


Some clients are receiving many reports of contacts with Comcast email addresses not receiving emails sent to them. They believe that their dedicated IP address(es) has been blacklisted by Comcast. How could they have their IP(s) whitelisted again?


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