Why can't I see my Live Help chat invites in my test environment? (Doc ID 1963958.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Administration

ACTUAL BEHAVIOR
---------------
Chat invites and buttons not showing in staging.

EXPECTED BEHAVIOR
-----------------------
Rules and invites should work in staging

STEPS
-----------------------
The issue can be reproduced at will by customer by going to any webpages on their staging site where chat should be visible.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sanity check rules, interrupting release cycle

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms