Why are the Sales Cloud folders Accounts, Opportunities & Lead missing from the Outlook Folder List? (Doc ID 1964017.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Goal

To explain why the Sales Cloud folders Accounts, Opportunities & Lead are missing from the Outlook Folder List?
 

Solution

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