Click To Call Cloud XML RPC Reporting Query Is Failing (Doc ID 1964096.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Integrations

ACTUAL BEHAVIOR
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We have an internal script that runs daily to download click to call data. The download last ran successfully on 1/16, and has been failing since then. The script issues an HTTP POST to http://as00.estara.com/webcare/reporting/xml.php, and passes this XML as content

Since the 1/16 run, this has not been returning reporting data; it has been returning the following:

EXPECTED BEHAVIOR
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Report should return data

STEPS
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The issue can be reproduced at will with the following steps:
1. POST XML as content:
2. Observe incorrect data returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pull call reporting

Cause

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