Why is my agent showing assigned to a department in the agent console that I have removed them from?

(Doc ID 1964407.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Agent showing assigned to a department in the agent console when agent has been removed from the department in the admin portal. How to I remove them from the department in the agent console?

Solution

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