Link Icon Not Refreshing

(Doc ID 1964454.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
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When changing the link icon, the image is not refreshing.

EXPECTED BEHAVIOR
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The icon image would refresh to show the new image as soon as user clicks on "Change" button.

STEPS
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The issue can be reproduced at will with the following steps:
1. log into Webcare and select an account
2. navigate to Setup > IS Chat Link Builder
3. edit a Link by changing the Link Icon
4. click on "Change" button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confuse whether the new link icon is in place.

Cause

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