Mobile Phone Entered Into Simplified UI Does Not Sync Down To Outlook (Doc ID 1964764.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Synchronization

ACTUAL BEHAVIOR


When a user enters a mobile phone number for a contact using the simplified UI it does not sync down to Outlook. When looking at the same contact in the desktop UI I found that the Purpose for the Mobile phone number is blank. It should be set to Work in order for the number to sync down to Outlook.

When a user enters a mobile phone number for a contact in simplified UI it should sync down to Outlook. They should not have to switch over to the desktop UI first in order to set the Purpose for the phone number.


EXPECTED BEHAVIOR

Mobile phone number for a contact in simplified UI it should sync down to Outlook.

STEPS

The issue can be reproduced at will with the following steps:
1. SUI
2. Contact - enter Work and Mobile phone
3. Do a sync in Outlook
4. Work phone is now in outlook but not mobile
5. Check Contact details on Enterprise UI - Work phone has a purpose mobile phone does not


Cause

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