User Fails To Login To OSN After Modification Of Login ID: How To Synchronize LoginId Change Into OSN? (Doc ID 1964933.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.1.9.0.0 to 11.1.10.0.0 [Release 11]
Oracle Social Network Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 11]
Information in this document applies to any platform.
Solution contains the steps on how to sync a change in login id from OIM to OSN.



Symptoms

On Oracle Social Network (OSN) Release 9 or 10

After modifying the user information such as user login name / id in OIM, the user is unable to login to OSN, and the following error occurs:

ERROR
-----------------------
Realm data is not unique. (USER@<DOMAIN>,cn=<user name>,cn=Users,dc=us,dc=oracle,dc=com)

 

 

Cause

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