Java.Lang Null Pointer Exception On Appointment Creation

(Doc ID 1965726.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Other Issues


We are unable to create appointments.
It worked until January, the 9th, or at least that is the last time we created an appointment.

We discovered today that the appointment creation doesn't work, we get the error java.lang.NullPointerException.

The same error appears both when we create the Appointment directly from the Activitiestab and also when we create the appointment from related entities (account, opportunity, ...)


ERROR
-----------------------
java.lang.NullPointerException


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go in the Activities tab
2. Click on button Create Appointment
3. Compile at least the mandatory fields
4. Click on "Save and Continue" or "Save and Close"

Cause

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