User Account Got Disabled After Running Sync Programs In Fusion Applications (Doc ID 1967375.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

User got disabled after renaming and running "Send Pending LDAP Requests" or "Retrieve Latest LDAP Changes" process


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion as admin user
2. Navigate to Manage Users page
3. Search for User, click to open
4. Modify firstname, lastname, username, add/remove roles etc.
5. Run "Send Pending LDAP Requests" process
6. Verify user in OIM, find in disabled status



Cause

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