Error On Trying To Add Social Property - You Have No Pages Available (Doc ID 1967475.1)

Last updated on FEBRUARY 15, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Workflow and Automation


The user is unable to add a Facebook/Twitter/Google+ type of Social Property. On trying to do so, there is an error that there are no streams available to add.


ERROR
-----------------------
You have no Facebook/Twitter/Google+ pages available



STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Workflow & Automation -> Resources -> Social Properties
2. Click on Add a Social Property
3. On the pop up, choose Facebook Stream or Twitter Stream or Google+ & then click OK.
4. The selected Social Network will request permission to be granted to SRM. Press Accept on it.
5. There is an error on the next screen mentioning that there are no Facebook/Twitter/Google+ pages available


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot integrate SRM with required Social Properties.

Cause

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