Contacts: Some Contact Fields Are Not Getting Updated Through Manual Upload and/or Auto Synch (Doc ID 1967602.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

After attempting a contact upload to update existing contacts in your Eloqua database via Audience > Contacts, or via auto-synch you notice that only some of the fields are updated, while other fields have maintained their original values.

Cause

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