My Oracle Support Banner

Contacts: Some Contact Fields Are Not Getting Updated Through Manual Upload and/or Auto Synch (Doc ID 1967602.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

After attempting a contact upload to update existing contacts in your Eloqua database via Audience > Contacts, or via auto-synch you notice that only some of the fields are updated, while other fields have maintained their original values.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Related Reading
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.