Issues With Agent Console

(Doc ID 1968204.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Qn1:Unable to access the Agent Console from https://mycompany.com
 
Qn2:I'm logged in the Account Admin but how come I cannot see the Agent Console tab?
 

Solution

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