Engagement Rate Showing NIL Value (Doc ID 1968779.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Users are having problems within the Engagement Rate report with in Posts > All posts.
When switching to the 'Engagement' drill down of the post reporting, there are many posts with no value and a tool tip stating "rate is not displayed due to a data quality issue with the data received from the social network".



Cause

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