Uploading as Unsubscribes & Hard Bouncebacks - Contacts not Being Added to the Database

(Doc ID 1968984.1)

Last updated on MARCH 09, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

When navigating to Audience > Contacts, and attempting to perform a manual upload of new contacts, none of these contacts were added to the database even though a notification email was received saying that the upload was successful.

Cause

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